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Complaints

Not happy with the service you have received?

Don’t be afraid to be speak up! We need your feedback to improve our service.

Whilst we make every effort to give the best service possible to everyone who attends our practice, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

For more information regarding the complaints procedure please contact reception.

Practice Complaints Procedure

If you have a concern or complaint about the service you have received from anyone working at the Practice please let us know.

If your problem cannot be sorted out easily and at the time with the person concerned please could you contact us as soon as possible, ideally within a matter of days as this will enable us to establish what happened more easily.

If this is not possible then we would request that you let us have details of your complaint within 6 months of the incident or within 6 months of discovering the incident if it is within 1 year of the incident.

Please address all complaints to the Practice Manager or you may like to make an appointment to discuss your concerns with her. She will explain the complaints procedure to you and make sure that your complaint is dealt with promptly.

Our commitment to you

We will acknowledge your complaint within 7 working days.

We aim to look into your complaint within 14 days to;

  • find out what went wrong,
  • make it possible for you to discuss the problem,
  • ensure that you receive an apology if appropriate, and
  • identify what we can do to make sure that the problem does not happen again.

Practice Complaints Leaflet

Complaints Leaflet.pdf



 
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